Kraken Fueler Update: If you are wondering why you can't get hold of the current "Bullet Fueler", it's because the old version has been discontinued. We are now replacing it with a newer hi tech version. Please check on our website or our Facebook to keep abreast on the new Kraken Fueler updates. Thank you for you patience!
Kraken RC X3 and X2 Warranty Replacement Policy
At Kraken RC, we engineered the X3 Chassis to be strong, durable and long lasting, However, it doesn’t mean that it is 100% bullet proof, nothing is! The Kraken RC X3 Chassis comes with a limited no questions asked warranty! We will replace your damaged X3 Chassis up to 3 times per purchaser. Please do not contact your dealer for replacement. All replacements are provided by Kraken RC ONLY. You must send us your damaged X3 Chassis, your original proof of purchase receipt and our warranty claim form below (completely filled out and signed).
Failure to provide any one of these will void your warranty. The name of purchaser and warranty claim must be under the same name. We strongly advise sending Kraken RC an emailed picture of your damaged chassis using our helpdesk system , your proof of purchase receipt and warranty claim before shipping to us. Kraken RC is not responsible for lost shipments and will not replace the X3 Chassis if we do not receive it. Kraken RC will not incur any cost to send the X3 Chassis to us. It is the purchaser’s responsibility for shipping to Kraken RC. Once we receive the damaged X3 Chassis, proof of purchase receipt and warranty claim form, we will ship a replacement X3 Chassis the following business day, no questions asked. Kraken RC reserves the right to final judgment regarding all warranty claims. Kraken RC reserves the right to change or modify warranty terms at any time.
Note: X2 Chassis carries the same warranty as aforementioned.
Kraken RC Suspension Arms Replacement Policy
Kraken RC Arms have a no questions asked replacement policy. If you break them, we will replaced them pure and simple. What is required from you is a copy of your purchase receipt (original owner) and proof of breakage. These information can be sent to us using by opening a ticket using our helpdesk system There is no limit to replacements but we do ask that you use your judgment and exercise fair use of your warranty claim.
If you have any questions regarding this warranty, please contact us via our helpdesk system
Note: For International overseas customers, please contact us directly or contact your local store or online retailer regarding warranty replacements.